Estrategias de comunicación construidas por el profesional de enfermería en un servicio de salud hospitalario durante el cuidado de enfermería en tiempos de COVID-19
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Universidad Nacional de Santiago del Estero . Facultad de Humanidades, Ciencias Sociales y de la Salud. Revista Científico-Académica YACHAY
Resumen
Este artículo pretende dar a conocer las estrategias de comunicación que se implementan durante las actividades de cuidados de enfermería que se llevan a cabo en el servicio sector azul, del hospital Independencia de la Ciudad Capital de Santiago del Estero en tiempo de COVID-19. En este contexto, los profesionales de enfermería se vieron expuestos a responder de forma inmediata y mediata a continuos cambios relacionados al establecimiento de nuevos servicios, implementación de protocolos, capacitación del personal, reorganización y reorientación de los servicios; situación que pone en evidencia barreras en la comunicación. Además de manifestarse dificultad entre los profesionales de enfermería, otros miembros del equipo de salud, los pacientes y la familia. Se concluye que identificar y analizar estrategias de comunicación en escenarios reales, ha permitido generar espacios de formación y capacitación permanente a partir de las necesidades que tiene el profesional de enfermería a la hora de brindar cuidados.
this article intends to announce the care activities that take place in the blue sector service of the Hospital XX. Emphasising the relevance and necessary communicational ability of the infirmary professionals during the assistance to COVID- 19 diagnosed patients. Considering that effective communication is an ability that has been questioned in the basis of new conditions generated by the pandemic, social isolation, mandatory lockdown, extreme measures of selfcare; demands on new services that have been created and designed to answer to this new health issue generated globally. In this context, infirmary professionals have been exposed to continuous changes related to the sceneries in which assistances is provided and the unusual circumstances generated by the isolation that patients are exposed to; not only limited contact with the healthcare team but also and particularly with their family and acquaintances. It leads to the necessity for generating evidences of care that allows to valuate, both quantitatively and qualitatively, the interventions and also generate continuous training and educational spaces for the personal centred not only in aspects focusing in knowledge and technical abilities but also in communicational abilities.
this article intends to announce the care activities that take place in the blue sector service of the Hospital XX. Emphasising the relevance and necessary communicational ability of the infirmary professionals during the assistance to COVID- 19 diagnosed patients. Considering that effective communication is an ability that has been questioned in the basis of new conditions generated by the pandemic, social isolation, mandatory lockdown, extreme measures of selfcare; demands on new services that have been created and designed to answer to this new health issue generated globally. In this context, infirmary professionals have been exposed to continuous changes related to the sceneries in which assistances is provided and the unusual circumstances generated by the isolation that patients are exposed to; not only limited contact with the healthcare team but also and particularly with their family and acquaintances. It leads to the necessity for generating evidences of care that allows to valuate, both quantitatively and qualitatively, the interventions and also generate continuous training and educational spaces for the personal centred not only in aspects focusing in knowledge and technical abilities but also in communicational abilities.
Filiacion del Creador:
Fil: Quiroga, Maria Rosa. Universidad Nacional de Santiago del Estero. FHCSYS; Argentina
Palabras clave
Cuidado, Enfermería, COVID-19, Comunicación, Care, Infirmary, COVID-19, Communication